General FAQ

Do I need the Gravity Forms Plugin?

Yes. Gravity Geolocation is an extension for the Gravity Forms plugin and it will not work without it. You can purchase your own copy of Gravity Forms from here.

Do I need a Google Maps API key?

Yes, the plugin requires a Google Maps Browser API key. The plugin will not work without this API key. Please see this page to learn about the Google Maps API plans & pricing. See this tutorial to learn how to generate your Google Maps Browser API key.

How long a license will be valid after purchase?
Except for the Lifetime plan, all licenses are valid for one year from the date of purchase.
Will I receive updates for the plugin?

Yes, automatic updates and access to manually download the plugin’s files are available for as long as a license key is valid.

Will you help me solve a problem I might have with the plugin?

Definitely! We will be happy to assist you with any issues you might have with the plugin. For support, please visit our Support page.

Will the plugin stop working if its license expires?

Absolutely not! The plugin will still work after its license is expired. However, a valid license key is required for access to updates and support.

Can I resale or distribute the purchased extensions/license keys?

No, you are not allowed to do so. Depends on the number of activations your license provides, you are allowed to activate and use the plugin on your sites or your clients’ sites only. Distribution of the source files as a whole or as parts is NOT PERMITTED.

Can I transfer my license in the future?

No, license keys are not-transferable. The license is attached to specific payment and a specific user in the system and it is impossible to transfer it. To transfer a license you will need to transfer your account in GEO my WP and it is your responsibility to remove any sensitive information from the account before you transfer the ownership.

Should I renew my license?
If you want to keep your access to support and updates of the extensions, then yes. Support and updates are available for as long as your license is valid.
Can I upgrade my license in the future?

Yes, you can easily upgrade your license at any time from you r account page.

Can I cancel my subscription?
Yes, you can cancel your subscription at any time from your account page.
Do you have a refund policy?

Yes. Our refund policy can be found here.

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